Terms of service

Terms of Service

Olivo Uomo

Last updated: 20 September 2026

1. About these Terms

These Terms of Service apply to purchases made through https://olivouomo.com.

The website operates under the brand name Olivo Uomo and is operated by VDK Handel & Transport, a business established in the Netherlands.

By placing an order, you enter into a sales contract with VDK Handel & Transport.

These Terms explain how orders, payments, deliveries, returns and other matters are handled.

Nothing in these Terms limits or excludes any mandatory consumer rights you have under applicable law.

2. Business information

Legal business name: VDK Handel & Transport

Brand name: Olivo Uomo

Business address:

Bergweg 5
3956 BJ Leersum
The Netherlands

Chamber of Commerce (KvK): 92775187

VAT identification number: NL003992841B94

Email: info@olivouomo.com

Telephone: +31 6 39210376

Website: https://olivouomo.com

3. Products and availability

We sell men's clothing and related accessories, including trousers, T-shirts, longsleeves, jackets, gilets and clothing bundles.

We aim to display accurate product descriptions, available sizes, colours, materials and prices.

Product availability may change.

If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, such as a replacement product if you agree, or a refund for the unavailable item.

We will not substitute a different product without your agreement.

Product images are intended to represent the products accurately. Minor differences in colour may occur due to screen settings or lighting, but products must conform to the description and agreed characteristics.

4. Prices and taxes

All prices displayed in our online store are in euros (EUR) and include applicable VAT.

Any applicable delivery costs are displayed before you complete your purchase.

For deliveries within the Netherlands, standard shipping costs €5.95 for orders below €100.

Standard shipping is free for orders of €100 or more.

The final amount payable is displayed during checkout before you place your order.

We may change prices for future orders. Price changes do not affect contracts already concluded.

Where we advertise a price reduction, we comply with applicable rules on price indications and discounts.

If a displayed price contains an obvious error that a reasonable consumer should have recognised, we may address that error in accordance with applicable law.

5. Placing an order

You can place an order by selecting your products, adding them to your cart and completing checkout.

Before submitting your order, you can review the selected products, quantities, delivery information and total price.

By clicking the final button confirming your payment obligation, you submit your order.

We will send you an electronic acknowledgement of your order.

The sales contract is concluded when we accept your order and confirm the purchase, subject to mandatory legal rules.

We will provide the legally required contract information on a durable medium, such as email.

If we cannot accept or fulfil your order, we will inform you and refund any payments received for goods we cannot supply.

6. Payment methods

Payments are processed through Shopify Payments and its supported payment partners.

Available payment methods may include:

Shop Pay;
Visa;
Mastercard;
American Express;
Maestro;
UnionPay;
Apple Pay; and
Google Pay.

The payment methods actually available to you are displayed at checkout.

Additional payment methods may be introduced in the future.

We do not require you to use a payment method that is not offered at checkout.

Payment information is processed securely through our payment service providers.

7. Delivery

We currently deliver only to addresses in the Netherlands.

Orders are generally processed within one to two working days.

After dispatch, the estimated delivery time is one to four working days.

These are estimates, not guaranteed delivery deadlines.

We will inform you if we become aware of a material delivery delay.

Unless a different delivery period has been expressly agreed, we will deliver within the period required by applicable law.

If delivery is delayed, you retain your statutory rights, including the right to request delivery within an appropriate additional period where required and to terminate the contract when the applicable legal conditions are met.

We remain responsible for the risk of loss or damage during delivery until you, or a third party designated by you other than the carrier, have physically received the goods, except where applicable law provides otherwise.

Further information is available in our Shipping Policy.

8. Right of withdrawal and returns

If you are a consumer, you generally have the legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.

If multiple goods from the same order are delivered separately, the period starts after receipt of the last item.

You may also exercise your withdrawal right before delivery.

You can withdraw using the electronic withdrawal function on our website, through our Contact page, by email or by another clear statement.

After exercising your right of withdrawal, you must return the relevant goods within 14 days.

For ordinary returns, you bear the direct return shipping costs where legally permitted and disclosed.

If you withdraw from your entire order, we will refund the payments received, including the original standard delivery costs, subject to the applicable legal rules.

We will refund you within the statutory period and may withhold repayment until we receive the returned goods or proof of their dispatch, whichever occurs first.

Please read our Return and Refund Policy for the full procedure and model withdrawal form.

9. Exchanges

We offer exchanges for a different size or colour, subject to availability.

Please contact us to request an exchange.

For voluntary exchanges, you bear the direct cost of returning the original item.

We do not charge additional shipping for sending the first agreed replacement item within the Netherlands.

Your statutory rights relating to withdrawal and non-conforming goods remain unaffected.

10. Clothing bundles and discounts

We may offer multiple clothing items together for a combined package price.

The products included in a bundle and the total price are displayed before purchase.

Bundles are subject to the same statutory consumer protection rules as other purchases.

If you withdraw from the complete bundle purchase within the statutory withdrawal period, you will receive the refund required by law.

For a partial return of a bundle, we will apply the relevant legal requirements and any refund arrangement expressly agreed with you.

We will not impose an undisclosed retrospective discount adjustment.

Discount codes and promotional offers may have specific conditions, which will be communicated before purchase.

Promotional conditions do not remove or restrict statutory consumer rights.

11. Statutory conformity and warranty

All products sold through our store must conform to the sales contract.

Under Dutch consumer law, you are entitled to a product that has the characteristics and durability you may reasonably expect.

If a product is defective or otherwise non-conforming, you may be entitled to a free repair or replacement and, where the legal conditions are met, a price reduction or refund.

The duration of statutory conformity protection depends on what may reasonably be expected from the product. It is not automatically limited to a fixed period of two years in the Netherlands.

We do not currently offer an additional commercial warranty.

The absence of an additional commercial warranty does not affect your statutory rights.

For assistance, contact info@olivouomo.com.

12. Customer accounts

Where customer accounts are available, you are responsible for providing accurate account information and taking reasonable steps to protect your access credentials.

You can contact us if you need assistance with your account.

Any account-related data is handled in accordance with our Privacy Policy.

You do not need to agree to receive marketing communications in order to make a purchase.

13. Website use and intellectual property

The Olivo Uomo website may contain photographs, text, graphics, product descriptions and other content protected by intellectual property rights.

You may use the website for lawful personal shopping purposes.

You must not misuse the website, interfere with its security or use its content in a manner that infringes applicable intellectual property rights.

Nothing in these Terms transfers ownership of intellectual property to you.

Nothing in this section restricts your rights under applicable law.

14. Third-party services

Our online store is hosted by Shopify and uses third-party services for functions such as payments and delivery.

Shopify processes information when you visit or make purchases from our store, including information that may be used for enhanced services based on interactions with Shopify and other merchants, subject to applicable privacy requirements.

Information about the processing of personal data is available in our Privacy Policy and Shopify's privacy information.

The use of third-party service providers does not remove our responsibilities as the seller under applicable consumer law.

15. Liability

We are responsible for our obligations under the sales contract and applicable law.

We do not exclude liability where doing so would be unlawful, including liability for statutory consumer rights or for damage that cannot legally be excluded.

Nothing in these Terms limits your rights in relation to defective or non-conforming goods.

16. Complaints

If you have a complaint, please contact us through the Contact page or email info@olivouomo.com.

Please describe the issue and include your order number where relevant.

We aim to respond to complaints within five working days.

We will work with you to resolve complaints in accordance with applicable law.

We are not currently affiliated with a private consumer disputes committee or webshop trustmark.

You retain the right to bring a dispute before a competent court or use any dispute-resolution procedure available under applicable law.

17. Governing law

These Terms and the sales contracts concluded through our website are governed by Dutch law.

This choice of law does not deprive consumers of any mandatory protections that apply to them under applicable law.

Any dispute will be handled by a court with jurisdiction under the applicable legal rules.

18. Changes to these Terms

We may update these Terms from time to time.

The version applicable to your purchase is the version in effect when the sales contract is concluded, unless otherwise required by law or expressly agreed.

Updated Terms will be published on our website.

19. Contact

For questions concerning these Terms, please contact:

Olivo Uomo
VDK Handel & Transport
Bergweg 5
3956 BJ Leersum
The Netherlands

Email: info@olivouomo.com
Telephone: +31 6 39210376