Return and Refund Policy
Olivo Uomo
Last updated: 20 September 2026
At Olivo Uomo, we want you to be satisfied with your purchase. This policy explains your right to withdraw from a purchase, how to return or exchange an item, when refunds are issued, and what to do if something is wrong with your order.
Olivo Uomo is operated by VDK Handel & Transport, a business registered in the Netherlands.
1. Your 14-day right of withdrawal
If you are a consumer, you have the legal right to withdraw from your online purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
If your order contains several items delivered separately, the withdrawal period expires 14 days after receipt of the last item.
If the final day of the withdrawal period falls on a Saturday, Sunday or recognised public holiday, the deadline is extended to the next working day.
You may also withdraw from your purchase before your order has been delivered.
To meet the withdrawal deadline, it is sufficient to send us your decision to withdraw before the withdrawal period expires.
2. How to request a return
You can exercise your right of withdrawal by:
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Using the electronic withdrawal function available through our website;
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Contacting us through the contact form on our Contact page;
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Emailing info@olivouomo.com; or
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Sending us another clear statement that you wish to withdraw from your purchase.
You do not need to give a reason.
Please include your name and order number where possible so we can identify your order.
We will acknowledge electronic withdrawal requests on a durable medium, such as email, without undue delay.
For ordinary returns, we will provide return instructions. However, your statutory right of withdrawal does not depend on our prior approval.
You can also use the model withdrawal form at the end of this policy, although this is not mandatory.
3. Returning your items
After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days after the day on which you informed us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period expires.
Our return address is:
Olivo Uomo
VDK Handel & Transport
Bergweg 5
3956 BJ Leersum
The Netherlands
Please package your return carefully to prevent damage during transport.
We recommend using a shipping service with tracking and retaining your proof of postage.
Original packaging is appreciated but is not a condition for exercising your statutory right of withdrawal.
4. Return shipping costs
For an ordinary return under the right of withdrawal, you are responsible for the direct cost of returning the goods.
You must purchase your own return shipping label from a carrier of your choice.
The actual return shipping cost depends on the carrier and shipping service you select.
We do not charge a separate restocking or return administration fee.
If you receive an incorrect, damaged or non-conforming item, please refer to Section 9. Where we are legally responsible for the problem, we will provide an appropriate solution at no cost to you, including necessary return shipping costs.
5. Trying on and handling clothing
You may inspect and try on clothing in the same way as you reasonably would in a physical shop.
You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
For example, wearing clothing extensively, washing it, staining it or otherwise damaging it may result in a reduction in value.
Removing packaging or trying on an item does not automatically remove your right of withdrawal.
We will not automatically reject a return because an item has been tried on or its packaging has been opened.
Where a reduction in value is legally justified, we may deduct the corresponding amount from your refund. We will explain the deduction.
6. Refunds
If you withdraw from your entire order, we will refund all payments received from you for that order, including the original standard delivery costs.
If you selected a delivery method that costs more than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
If you withdraw from only part of an order, we will refund the amount attributable to the returned items. The original delivery charge does not normally have to be refunded for a partial return.
We will make the refund without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw.
We may withhold the refund until we have received the goods or until you have supplied evidence of having sent them back, whichever occurs first.
Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise.
You will not incur any fees from us for receiving your refund.
The time it takes for a completed refund to appear in your account may depend on your payment provider or bank.
If you have not received your refund within the applicable period, please contact info@olivouomo.com.
7. Exchanges
If you would like a different size or colour, please contact us through our Contact page or email info@olivouomo.com.
We offer exchanges subject to availability.
For a voluntary exchange of an item that is not defective or incorrectly supplied, you are responsible for the direct cost of sending the original item back.
If your preferred size or colour is unavailable, you may exercise your statutory right of withdrawal and receive the refund to which you are entitled.
Requesting an exchange does not restrict your statutory withdrawal rights.
Where an exchange is required because an item is defective or does not conform to the contract, we will provide the legally required remedy free of charge.
8. Sale items and clothing bundles
Sale items, discounted products and products purchased using a discount code are covered by the same statutory 14-day right of withdrawal as regularly priced products.
A reduced price does not remove your statutory rights.
Clothing bundles purchased at a package price may also be returned within the statutory withdrawal period.
If you withdraw from the entire bundle purchase, the full bundle price paid will be refunded, together with any original standard delivery costs you paid.
If you wish to return only part of a bundle, please contact us. Where a partial withdrawal is available under applicable law or agreed with us, we will calculate the refund fairly based on the price paid and the applicable terms of the offer.
We will not impose an undisclosed retrospective discount adjustment or an additional penalty for exercising your statutory rights.
Your statutory right to withdraw from the complete bundle remains unaffected.
9. Incorrect, damaged or defective products
If you receive the wrong product, an item arrives damaged, or an item does not meet the requirements of the sales contract, please contact us as soon as reasonably possible.
You can use our Contact page or email info@olivouomo.com.
Please provide your order number and a description of the problem. Photographs can help us resolve the issue more quickly but are not a condition for exercising your statutory rights.
Under Dutch law, products must conform to the sales contract and meet the expectations a consumer may reasonably have.
If a product is non-conforming, you may be entitled to a free repair or replacement and, where the legal conditions are met, a price reduction or refund.
Any necessary costs of providing the legally required remedy, including applicable shipping costs, will be borne by us.
Statutory conformity rights are not limited to 14 days. In the Netherlands, the duration of statutory protection depends on what you may reasonably expect from the product.
This policy does not limit your statutory consumer rights.
10. Cancellations before delivery
If you wish to cancel an order before it has been delivered, please use the electronic withdrawal function on our website or contact us.
We will process your request in accordance with your statutory withdrawal rights.
If your order has already been dispatched, you may need to receive the parcel and return it in accordance with the instructions in this policy.
Where a full order is cancelled before delivery and no return shipment is necessary, we will refund the payments received in accordance with applicable law.
11. Complaints and assistance
For questions about returns, exchanges, refunds or defective products, please contact us:
Email: info@olivouomo.com
Telephone: +31 6 39210376
Website: https://olivouomo.com
We aim to respond to complaints within five working days.
Our full contact details can be found on our Contact page.
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the contract. You are not required to use this form.
To:
VDK Handel & Transport, operating under the name Olivo Uomo
Bergweg 5
3956 BJ Leersum
The Netherlands
info@olivouomo.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
[DESCRIPTION OF GOODS]
Ordered on: [DATE]
Received on: [DATE]
Order number: [ORDER NUMBER]
Name of consumer(s): [NAME]
Address of consumer(s): [ADDRESS]
Signature of consumer(s): [SIGNATURE — ONLY IF SUBMITTED ON PAPER]
Date: [DATE]