Shipping Policy

Olivo Uomo

Last updated: 20 September 2026

Thank you for shopping with Olivo Uomo.

This Shipping Policy explains where we deliver, how much shipping costs, how long delivery usually takes and what happens if your order is delayed or lost.

1. Shipping destinations

We currently ship exclusively to addresses in the Netherlands.

We do not currently offer international shipping.

If we expand our delivery area in the future, the available destinations and applicable shipping costs will be displayed at checkout and this policy will be updated.

2. Shipping costs

Our standard shipping rates within the Netherlands are:

Order value	Standard shipping
Below €100	€5.95
€100 or more	Free

The order value used to determine shipping eligibility is the merchandise total after applicable discounts and before shipping costs.

Shipping costs are displayed during checkout before you complete your purchase.

All displayed prices include applicable VAT.

3. Order processing

We generally process orders within one to two working days.

Working days are Monday to Friday, excluding recognised public holidays in the Netherlands.

Order processing includes preparing, checking and packing your purchase for dispatch.

Some products may need to be obtained from our supplier before dispatch.

If this is expected to affect the delivery estimate, we will provide relevant information before purchase where known or contact you if an unexpected delay occurs.

An order confirmation does not mean that your parcel has already been dispatched.

4. Estimated delivery time

After dispatch, delivery within the Netherlands is generally estimated to take one to four working days.

Delivery estimates are not guaranteed delivery dates.

The actual delivery time may depend on the carrier, destination, public holidays and unexpected transport disruptions.

If a specific delivery deadline has been expressly agreed with you, that agreement will apply.

Your statutory rights in the event of late delivery remain unaffected.

5. Shipping carriers

We currently use PostNL for deliveries.

We may use another suitable carrier if necessary.

Where tracking information is available, we will provide it when your order has been dispatched.

Carrier tracking information may take some time to become available after dispatch.

6. Delivery delays

We aim to dispatch and deliver orders within the stated estimates.

If we become aware of a material delay, we will inform you as soon as reasonably possible.

Unless a different period has been agreed, we will deliver your order within the period required by applicable consumer law.

If delivery is delayed, you may exercise your statutory rights, including requesting delivery within an appropriate additional period where required.

Where the legal conditions for terminating the contract are met, we will refund the relevant payments in accordance with applicable law.

7. Lost or damaged parcels

We remain responsible for your order during transport until you, or a third party designated by you other than the carrier, have physically received the goods, except where applicable law provides otherwise.

If your parcel is lost, arrives damaged or is incorrectly delivered, please contact us.

We will investigate the issue and provide an appropriate solution in accordance with your statutory rights.

Where we are responsible for a delivery problem, you will not be required to pay additional shipping costs to receive the goods you are entitled to.

8. Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at info@olivouomo.com.

We will try to correct the address before dispatch where operationally possible.

If an address error causes a delivery problem, we will assess the circumstances and the applicable legal rights and obligations.

We will not automatically charge additional fees without informing you and establishing that they are justified.

9. Returns

If you wish to return an item, please consult our Return and Refund Policy.

For ordinary returns under the statutory right of withdrawal, you are responsible for the direct return shipping costs.

If you withdraw from your entire order, any original standard delivery costs you paid will be refunded in accordance with applicable law.

For defective or incorrectly delivered products, we will bear necessary return shipping costs where legally required.

10. Contact

For shipping questions, please contact:

Olivo Uomo
VDK Handel & Transport

Email: info@olivouomo.com
Telephone: +31 6 39210376

Website: https://olivouomo.com

Business address:

Bergweg 5
3956 BJ Leersum
The Netherlands