Privacy policy
Privacy Policy
Olivo Uomo
Last updated: 20 September 2026
1. Introduction
This Privacy Policy explains how Olivo Uomo collects, uses, shares and protects personal data when you visit our website, place an order, contact us or subscribe to our marketing communications.
Olivo Uomo is a brand operated by VDK Handel & Transport, a business established in the Netherlands.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Who is responsible for your personal data?
The controller responsible for the personal data processed for the operation of this online store is:
VDK Handel & Transport
Operating under the brand name Olivo Uomo
Bergweg 5
3956 BJ Leersum
The Netherlands
Chamber of Commerce (KvK): 92775187
VAT identification number: NL003992841B94
Email: info@olivouomo.com
Telephone: +31 6 39210376
Website: https://olivouomo.com
You can contact us using these details or through the contact form on our website.
Certain service providers, including Shopify, may also process personal data for their own purposes under their respective privacy policies.
3. Personal data we collect
Depending on how you interact with our website, we may process the following categories of personal data.
Identity and contact information
Your name, email address, telephone number, billing address and delivery address.
Order information
Products purchased, sizes, colours, order numbers, transaction amounts, discounts, delivery details, order history, returns and refunds.
Payment information
Information about payment methods, payment status, transaction references and fraud-prevention results.
Payments are processed through Shopify Payments and its relevant payment partners.
We do not need to receive or store your complete payment card number to process an order.
Account information
If you create or use a customer account, we may process the information associated with that account, including your contact details, order history and account preferences.
Customer service information
Messages, enquiries, complaints, return requests and other information you choose to provide when contacting us.
Marketing information
Your email address, marketing preferences, subscription status and information about your interactions with our marketing emails.
Website and technical information
Depending on your privacy choices and the technologies in use, this may include your IP address, device and browser information, website activity, approximate location, cookie identifiers and interactions with our website.
We do not intentionally request special-category personal data, such as information about your health or religious beliefs, for ordinary purchases.
4. Why we process your data and our legal bases
We process personal data only where we have an appropriate legal basis.
Processing and delivering orders
We use your personal data to accept orders, process payments, prepare shipments, deliver products, provide order updates and handle returns.
Legal basis: performance of a contract or steps taken at your request before entering into a contract.
Customer service
We process your enquiries and correspondence to answer questions, manage complaints and resolve problems with purchases.
Legal basis: performance of a contract, compliance with legal obligations or our legitimate interests in providing customer support, as appropriate.
Accounting and legal compliance
We retain information needed for accounting, tax administration, consumer protection obligations and compliance with applicable laws.
Legal basis: compliance with a legal obligation.
Security and fraud prevention
We process information necessary to secure our website, prevent fraudulent transactions and protect our business and customers.
Legal basis: our legitimate interests in maintaining security and preventing fraud, and compliance with legal obligations where applicable.
Email marketing
If you subscribe to our marketing emails, we use your email address and relevant marketing preferences to send you information about products, collections and offers.
Legal basis: your consent, except where a specific lawful exception applies.
You can withdraw your marketing consent at any time by clicking the unsubscribe link in our emails or contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Website analytics and advertising
Where required, we ask for your consent before using non-essential cookies, analytics technologies, advertising pixels or similar tracking technologies.
We use such technologies only in accordance with your privacy choices and applicable law.
You can change or withdraw your cookie consent through the privacy or cookie settings available on our website.
5. Shopify and our online store
Our online store is hosted by Shopify.
Shopify provides the technology used to operate our website, manage orders, process customer information and support transactions.
When you visit or make purchases from our store, Shopify processes personal data in connection with these services.
Because Shopify Network Intelligence is enabled, Shopify may also process information from interactions with our store, other merchants and Shopify to provide enhanced services.
These services may include features that help improve shopping experiences, security, business insights and advertising, subject to applicable privacy requirements and your consent where required.
Your information may be shared with Shopify and relevant third parties located in other countries where necessary to provide these services.
For information about Shopify's processing of personal data, see:
https://www.shopify.com/legal/privacy
You can also visit Shopify's privacy portal to learn about your choices and exercise relevant rights relating to Shopify's own processing, including certain advertising-related processing:
You can contact us directly to exercise your rights concerning personal data for which we are responsible.
6. Other service providers
We share personal data only where necessary for the purposes described in this policy.
The categories of recipients may include:
Payment providers
Shopify Payments and its relevant payment partners process information required to complete payments, prevent fraud and manage refunds.
Delivery providers
PostNL receives the delivery information necessary to transport and deliver your order.
Email marketing provider
We use Klaviyo to manage email marketing subscriptions, customer communication preferences and marketing emails.
Where configured and permitted, Klaviyo may also process information about email interactions and website or purchase activity.
Website analytics
Microsoft Clarity is connected to our Shopify store.
Where enabled with the required consent, it may process information about website interactions to help us understand how visitors use our website.
Advertising platforms
Our store may use Meta and Google advertising technologies where these are activated and the required consent has been obtained.
These technologies may process website interaction data and advertising identifiers to measure advertising performance or support personalised advertising.
Technical service providers
We may use Shopify applications and technical service providers for website functionality and store management.
Their access to personal data depends on the permissions granted and the functions they perform.
We do not provide customer information to third parties for unrelated purposes without an appropriate legal basis.
7. Cookies and similar technologies
Our website uses cookies and similar technologies.
These technologies can support essential website functions, remember preferences, provide analytics and measure advertising performance.
We distinguish between the following categories:
Strictly necessary technologies
These are required for essential functions such as maintaining your shopping cart, processing checkout, providing security and remembering privacy choices.
Where legally permitted, these technologies do not require consent.
Analytics technologies
These help us understand website usage and improve the shopping experience.
We request consent where required by law.
Marketing and advertising technologies
These may help us measure advertising campaigns, understand interactions with advertisements and deliver more relevant advertising.
We request prior consent where required by law.
You can accept or reject non-essential technologies using our cookie banner and change your preferences later through our website's privacy settings.
Rejecting non-essential cookies does not prevent you from making a purchase.
For information about the specific technologies used on our website, their providers, purposes and retention periods, please consult:
[LINK TO VERIFIED COOKIE DETAILS OR COOKIE DECLARATION]
8. Marketing communications
You can subscribe to our marketing emails voluntarily.
We use Klaviyo to manage subscriptions and deliver these communications.
Our marketing emails may include product information, collection announcements and special offers.
You can unsubscribe at any time using the link in the email or by contacting info@olivouomo.com.
We do not automatically add customers to our marketing mailing list solely because they have placed an order.
We may continue to send essential transactional messages relating to orders, payments, delivery and customer service after you unsubscribe from marketing.
9. International data transfers
Some of our service providers may process or access personal data outside the European Economic Area.
Where personal data is transferred to a country outside the EEA, we ensure that an appropriate transfer mechanism is used where required.
Depending on the circumstances, this may include an adequacy decision by the European Commission, Standard Contractual Clauses or another lawful transfer mechanism.
You can contact us for further information about applicable transfer safeguards.
10. How long we retain personal data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law.
Order and accounting records
Information that forms part of our legally required business and tax administration is generally retained for seven years, unless a different statutory period applies.
Customer service correspondence
We retain correspondence for as long as reasonably necessary to resolve the enquiry or complaint and to establish, exercise or defend legal claims where applicable.
Marketing data
We retain marketing subscription information while your subscription remains active and no other applicable reason requires us to remove it.
After you unsubscribe, we may retain limited information necessary to record and respect your opt-out.
Customer accounts
Account information is retained while necessary to provide account services and meet applicable legal obligations.
Cookie and analytics data
Retention periods depend on the individual technology and service provider. The applicable periods are described in our verified cookie information.
We review retained information and delete or anonymise it when it is no longer necessary, unless continued retention is legally required.
11. Your privacy rights
Under the GDPR, you may have the following rights, subject to applicable legal conditions:
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The right to access your personal data;
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The right to correct inaccurate or incomplete data;
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The right to request erasure of your data;
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The right to restrict processing;
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The right to receive certain data in a portable format;
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The right to object to certain processing, including direct marketing;
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The right to withdraw consent at any time where processing is based on consent.
You can exercise these rights by contacting:
We will respond without undue delay and generally within one month, subject to any permitted extension under applicable law.
We may need to verify your identity before fulfilling certain requests.
Some information may need to be retained to comply with legal obligations, even after an erasure request.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl/
12. Automated processing
Our store and service providers may use automated systems for functions such as fraud detection, payment security and website personalisation.
We do not independently make decisions based solely on automated processing that produce legal or similarly significant effects on you, unless an applicable lawful basis and the required safeguards are in place.
Where an external provider makes such decisions independently, its own privacy information may also apply.
13. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and misuse.
These measures include using established service providers, managing access to customer information and maintaining appropriate account security.
No internet-based system can be guaranteed to be completely secure.
If you believe that your personal data has been compromised, please contact us.
14. Information relating to children
Our online store is intended for a general consumer audience and is not specifically directed at children.
We do not knowingly collect personal data from children for marketing purposes without an appropriate legal basis.
If you believe that a child has provided us with personal data inappropriately, please contact us.
15. Changes to this policy
We may update this Privacy Policy when our business operations, service providers or legal obligations change.
The updated version will be published on our website with a revised date.
Where required by law, we will provide additional notice or request renewed consent.
16. Contact
For privacy-related questions or requests, contact:
Olivo Uomo
VDK Handel & Transport
Bergweg 5
3956 BJ Leersum
The Netherlands
Email: info@olivouomo.com
Telephone: +31 6 39210376
Website: https://olivouomo.com